Park Policies & Tips

Nothing is more important than providing safe, smart fun for our guests and team members. Make the most of your Big Kahuna's adventure when you know before you go.

Tips & Helpful Info

Make it a great day at the park when you come prepared! The following information will help you to make the most out of a visit to Big Kahuna’s Water and Adventure Park.

Restrooms and Changing Areas

Restrooms and changing areas for the Water Park are located on the entry walkway near First Aid, the Bombs Away Bay/Paradise Eats area, and near the Kowabunga Racers.

The Adventure Park restrooms are located to the right of the Skycoaster, just before the bridge to Tropical Golf.

Parking

Our over-sized lot offers plenty of parking, as well as a drop-off area near the park gate.

The parking fee is $5.00 per vehicle per day. Bus parking is free with a group reservation.

Park Re-Entry

Re-entry into the Park is free for the day of ticket redemption with a handstamp.

Tubes & Lifejackets

There is no rental fee on tubes or life jackets.

Our life vests are U.S. Coast Guard approved floatation devices, and are available for use throughout the park at no charge.

Please review additional Lifejacket information in the Safety Section below.

Cabana Rentals

Cabana rentals can be reserved in advance online or at the park the day of your visit. We cannot take reservations over the phone.

Locker Rentals

Lockers are available for rent inside the Park. There are two locker size options available.

All-day lockers can be rented at the Locker Kiosks located across from the changing rooms on the entry walkway, across from Honolulu Halfpipe and at Bombs Away Bay.

Park Map

Save a copy of our park map to your phone for easy navigation in the park:

Shopping in park

Don’t forget your towel and sunscreen! But if you do, just come see us at the Big Kahuna’s Tiki Gift Shop for these essentials plus clothing, jewelry, and souvenirs of all kinds.

Group Discounts

Group discounts are available with advance reservation only. For information, contact Group Sales at (850) 837-8319 (option 2).

Online Ticket Assistance

For Online Ticket Purchase Assistance please call: (850) 837-8319

Use your online tickets

Save time and money when you purchase tickets online.

No Printer? No Problem! Just present your confirmation barcode on your mobile device at any turnstile.

Rainy Day Weather Visits

Gray skies? Iffy forecast? No problem! Come out to Big Kahuna’s anyway! Savvy guests know the crowds are light when there’s a threat of rain. The lines are short. Waits are minimal. Do what you want, when you want.

Florida weather frequently changes within an hour or two. If the weather does get really ugly, we offer our Rain Check Guarantee (see Policies below).

Park Policies

Adherence to these park policies is necessary for park admittance. These policies enable our guests to have a safe, fun, family-friendly experience.

Be aware of your surroundings

To all guests using phone or tablet apps while in the park, for your safety as well as other guests, please be aware of your surroundings at all times and maintain a proper lookout for other patrons and attractions.

There are areas of the park where guests are not allowed to enter, so please be aware of those areas and abide by the rules of the park.

Minors

Children under age 12 must be accompanied by a responsible adult at all times. Parents and guardians are responsible for making decisions about which attractions are suitable for minors based on the child’s swim level.

Adults are not permitted to hold small children while riding attractions.

We strongly recommend that all minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.

Children who are not toilet-trained are required to wear a swim diaper for health and safety reasons. Swim diapers are available in the gift shop.

No Glass Allowed

We are extrememly concerned about the dangers of possible broken glass in our park. Bottles and containers brought into the Park for infants must be plastic.

Height Restrictions

The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced.

Review Height Restrictions in the Safety section below.

Floatation device policy

Only Coast Guard approved flotation devices are permitted. Inflatable devices, as well as suits with attached or enclosed floats, are not permitted.

Outside food & drink

No outside food or beverages are allowed in the Park. Sorry, but we do not allow glass containers, coolers, ice chests, food or beverages of any kind to be brought inside the park.

We have a wide variety of options available at the Hideaway and Paradise Eats locations.

Any bottles or containers for infant formula must be plastic; no glass is allowed in the park.

Cakes are allowed to be brought in for booked birthday parties.

Proper Attire

Big Kahuna’s does not allow bathing attire with: belts, buckles, rivets, grommets, metal of any kind, tongs or cut off jean shorts.

Animal Policy

Sorry, no pets allowed in the park. Only Service Animals.

Smoking info

Smoking is only allowed in designated smoking areas.

Camera/Video policy

No cameras or video devices are allowed on our rides or slides.

Profanity & Abusive Language

This is a family-friendly park. Profanity and abusive language is not permitted anywhere on park grounds.

Rain Check Guarantee

If pools and waterslides are closed due to inclement weather for over an hour, and you have your receipt, you will be issued a FREE admission for a return visit during the current season.

If attractions reopen when weather clears, rain checks will be issued for only 30 additional minutes as you exit the park for the day. Guests will be eligible for the offer only as they exit the park for the day and possess a receipt.

NO CASH REFUNDS WILL BE GIVEN. Season Pass Holders do not qualify for Rain Checks. Ticket will be valid for the year they are issued.

Group Booking Policies

At Big Kahuna’s, we take your group’s fun seriously. Please read over these polices to familiarize yourself with our reservation and advance ticket procedure to make your group’s visit a complete success. Visit the Groups page for more information.

A group with at least 20 paying individuals qualifies for a discounted group rate.

Payment

Final payment is due day of the event. Applicable deposits are due at the time of reservation with the final guarantees due.

The entire group must be handled by, and paid for by, one person. Only one form of payment per group is accepted. We accept cash, all major credit cards, and business checks. Please no personal checks.

Changes & Cancellations

If inclement weather occurs, groups may change their reservation by 8 a.m. the morning of their scheduled visit by calling the Group Sales Office at (850) 837-8319 or by emailing groups@bigkahunas.com.

If your group’s visit needs to be rescheduled for a different day, please call us as soon as possible. For reasons other than inclement weather, you must call the Group Sales office at 850-837-8319 at least 48 hours prior to your scheduled visit to change or cancel your reservation.

Group Booking Checklist

Have the following info ready when you call to book your group reservation:

Contact information for the group's representative
Number of guests in your group. (Children under 2 are free.)
Catering Meal option ( if choosing). The whole group receives the same catering option.
Charter or school bus? Let our specialist know your expected time of arrival, and if the bus will be staying during your event so that we may reserve a bus parking space.
Form FL DR-14 (If Florida Sales Tax Exempt)

Tax Exempt Groups

If you are a tax-exempt entity, you must be tax-exempt in the state of Florida and provide our office with a copy of your tax-exempt certificate (FL DR-14) at the time of reservation to receive a non-taxed admission.

Provide your form FL DR-14 to our Groups Sales office at least 24 hours in advance of your event.

Safety

We’re serious about safety.

Big Kahuna’s Park offers a variety of water-based activities for all ages and all swim levels. Park Policies, including those posted in the park and on the website, are enforced for the safety of our guests. Park does not assume any responsibility or liability for failure to adhere to Park policies and safety standards.

Safety Rules

Diving is not permitted in any pool or attraction at the park.
No street clothes and no bathing attire with buckles, belts, rivets, metal or cut-off jeans permitted. For guest safety, no masks, snorkels or swim fins please.
For guests’ safety, running is not allowed at any time.
Diving masks are not permitted. Persons with eyeglasses must have a head strap on their glasses to participate in water attractions. The only rides that a person with eyeglasses and a head strap can't ride are, the Kowabunga Racer, Jumanji, and Maui Pipline slides.
Persons under the influence of or possessing drugs or alcohol will be ejected without compensation and should not enter.
Please comply with all safety rules and heed all warnings, verbal or written.

Lifejackets save lives

At Big Kahuna’s we have lifejackets for guests to use while enjoying our pools. Our US coast guard approved life jackets are available at all blue and green slides, all children’s pools, and our wave pool.

Need help finding a lifejacket? Ask a lifeguard or slide attendant.

We have all sizes of life jackets to fit every guest. On the inside of the lifejacket there is a weight range, please put on the correct size. Please ask a lifeguard or slide attendant if you need help finding a lifejacket to fit you or anyone who needs one. Lifejacket safety is very important to our team at Big Kahuna’s.

Height Requirements

Sometimes height does matter!
Five of our Water Park attractions have height requirements.

Only guests 42 inches tall or taller can ride:

Only guests 48 inches tall or taller can ride:

Pre-Existing Medical Conditions

It is recommended that persons with pre-existing medical conditions such as head, neck or back problems; and women who are pregnant not participate in or ride any attractions. Each individual should evaluate his or her ability to participate or ride any attraction.

Virginia Graeme Baker Pool and Spa Safety Act

On December 19, 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This law requires VGB Compliant Pool Drain Grates. All of our raised grates have a red circle highlighting their location.

Big Kahuna’s is VGB Compliant, but please note that some of our grates have a raised profile off the floor as mandated by the Law. They are designed to be stepped on, but in shallow water they could pose a tripping hazard.