FAQ
Below you'll find answers to the questions we get asked the most about our birthday party packages and overall experience.
Frequently Asked Questions
Below you’ll find answers to the questions we get asked the most about our birthday party packages and overall experience.
LOCATION
Where is Big Kahuna’s Indoor Water Park Located?
- 535 North Route 73 West Berlin, NJ 08091 If you are using a GPS, use 160 Cooper Road, West Berlin, NJ 08091. This is our back entrance. Take Exit 4 of the NJ Turnpike or 36A off I295
ADMISSION
Are children under a certain age free?
- Children (2) and under FREE however Big Kahuna’s reserves the right to ask for proof in the event there is a clear discrepancy and reserves the right to change policy.
What are the options for admission?
- You may purchase admission by the day. Big Kahuna’s has specials listed from the home page when available.
Do I need to pay if I am not swimming or just spectating?
- Yes, Big Kahuna’s is a participatory park and you will need a ticket for admission.
Is Big Kahuna’s Oasis Indoor Water Park open to the public?
- Yes, we are not a private facility. Any person can enjoy our park.
How long are the wristbands valid?
- The wristband is valid for the entire day. You may exit the facility and return into the park the same day so long as you keep your wristband on.
What age is considered an adult?
- Any individual over 18 years of age is considered an adult.
What happens if a wristband needs adjustment or is lost?
- Guests with a wristband in need of an adjustment must have the Guest Services desk remove and replace the wristband. Ripped or torn wristbands require the original receipt from purchase for replacement.
FACILITIES AND AMENITIES
Do you have a lost & found?
- Yes we do. Our lost and found is available during our hours of operation. For sanitary reasons, we cannot store wet clothing, towels, or any other fabric items left at the water
Is there an arcade or game room in the water park?
- We have a 3,000 square foot, modern arcade. It is well-maintained with the newest and most-exciting games. We also have a fantastic redemption counter stocked with goodies you and your family will love.
Do you sell food?
- Big Kahuna’s Oasis Indoor Water Park has a full service cafe and lounge area. Outside Food and Beverage is prohibited in the building.
Are Showers available in the Facility?
- Yes, in the men’s and women’s locker rooms. There is also a family restroom equipped with a shower. We do not provide toiletries.
Are water shoes required?
- No. However, for the safety and health of guests we certainly recommend them.
Can Big Kahuna’s be reserved for parties?
- Yes! Call us at (856) 767-7580 for party information!
Are towels provided ?
- No, you can bring your own towel or purchase one from our merchandise counter, if in-stock.
Is there a general waiver to the water park?
- There is no general waiver to the water park.
Is there seating available in the water park?
- Yes, there are tables and chairs available on a first come first serve basis. Tables are to be used exclusively for eating and you are not permitted to occupy a table for your entire stay.
What about water safety? Are there lifeguards?
- We are concerned about the safety and security of all guests. Big Kahuna’s maintains certified lifeguards within the park during all operating hours. Safety rules are posted at each pool and attraction. Nevertheless, we urge parents to teach their children about water safety prior to visiting the water park. Please be sure non swimmers or weak swimmers wear life vests. Complimentary life are located inside the water park.
POLICIES
Do you offer locker storage?
- We offer both Small and Large lockers for daily rental on a first come first serve basis. Guest must either stow their belongings and personal items in a locker or in their vehicles. Only towels are permitted in the water park. Because our guests eat at the tables throughout the water park, we do not allow bags and personal items to be stored there. We are not responsible for lost or stolen articles.
Are there any health restrictions relative to the water park attractions?
- It is recommended that persons with pre-existing medical conditions and women who are pregnant not participate. Each individual is encouraged to evaluate his or her own ability to participate.
Can guests bring their own food and drinks into Big Kahuna’s Oasis Indoor Water Park?
- No outside food or beverage is allowed in the park with some small exceptions. (See next FAQ item)
Are children who wear regular diapers permitted in the water park?
- Please be sure to pack a swim diaper or purchase one from our merchandise counter, if in-stock.
Can children be left unattended in the facility?
- Children under 13 years of age are required to be accompanied by an adult for safety and supervision. Big Kahuna’s Oasis is concerned for the welfare of all younger children.
Can you smoke at the park?
- Big Kahuna’s is a smoke-free facility. You may not smoke in or around the facility. If you feel the need to smoke, you may do so in your personal vehicle.
Are cell phones and tablets allowed in the park?
- Cellphones, tablets and similar electronic devices are allowed at the park. We do advise that all guests using phone or tablet apps while in the park, for your safety as well as other guests, please be aware of your surroundings at all times and maintain a proper lookout for other patrons and attractions. There are areas of the park where guests are not allowed to enter, so please be aware of those areas and abide by the rules of the park.
Are swimming goggles permitted?
- Swimming goggles are permitted with the exception of on the slides and at the discretion of the lifeguards. Flotation devices of any kind are not permitted inside the water park.
What is the policy for bringing in food if you have a special dietary/medical need?
- No outside food or beverages are allowed into the water park or arcade with the following exceptions: Any food required for medical purposes or medically indicated nutritional supplements. Examples: small juice boxes for diabetics Special food products for those with food allergies, if we do not supply them. Baby food/baby formula. All outside food must be in plastic containers. Exceptions will be made on a case-by-case basis. Exceptions will not be made for food requirements based on ethnic or religious beliefs.
ONLINE TICKETS
What are the terms and conditions?
- NO REFUNDS OR EXCHANGES NO OUTSIDE FOOD OR BEVERAGE This Ticket Valid Only On Date(s) Indicated. Big Kahuna’s reserves the right to change operating days and hours without notice. Please call the park or visit the website to verify operating days and hours. Rentals, merchandise, food, games, and arcades require additional fees. The bearer of this ticket grants Big Kahuna’s the right to film/videotape/photograph bearer on Park property without payment or consideration therefore. Big Kahuna’s assumes no responsibility for accident or loss to any person in connection with the condition or use of the Park, rides and attractions or their entrance into or departure from the Park. Big Kahuna’s may inspect containers and cases. Bearer must obey and abide by all written, posted and stated warnings, directions and instructions. No outside food items or beverages or glass containers are permitted anywhere in the Park. Alcoholic beverages purchased in the Park may not be taken outside of the Park. We may deny admission, or require a guest to leave, without refund, credit or exchange, for failure to comply with any rules and regulations, for unsafe, illegal or offensive behavior, or to ensure safety, security or order. A copy of Park Rules is available upon request. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. Conduct that is disorderly, disruptive or in poor taste is prohibited. Only tickets obtained from Big Kahuna’s or offices authorized by Big Kahuna’s to sell/distribute tickets will be honored. Tickets that are distributed/resold without Big Kahuna’s authorization will be confiscated without refund or exchange. Resale of this ticket is strictly prohibited; violations of State and local laws may be punishable by fine and/or imprisonment. Due to maintenance and other circumstances, certain rides and attractions may not be open. Tickets are not valid if reproduced in any manner. This ticket, if lost or stolen, will not be replaced nor will the purchase price be refunded.
Does my online ticket expire?
- Day tickets purchased online require an attendance date to be chosen at the time of purchase. Your online ticket is only valid for the date you selected.*
Are my online tickets refundable?
- Sorry, all online purchases are final.
Why do I need to choose my attendance date when I purchase online?
- For the best experience, Big Kahuna’s limits the capacity of our park. We encourage guests to buy online to guarantee their admission on a specific date. We do not guarantee tables and chairs, these are available on a first come first serve basis.
How do I redeem my online ticket?
- Tickets, vouchers, and passes purchased online are delivered to your email address after purchase. You will need to print this ticket and bring it with you the day of your visit. Sorry, Big Kahuna’s cannot print tickets for you. A photo ID is required for the redemption of each online ticket.
