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Guests with DisAbilities

As the first family of Family Entertainment Centers to Earn Certified Autism Center™ designation, Boomers Parks is focused on providing accessible, inclusive fun.

Guests with Autism & Sensory Sensitivity

Certified Autism Center™

Big Kahuna's and Boomers Parks has achieved a significant milestone by becoming the first family of Family Entertainment Centers (FEC) and Water Parks to earn the Certified Autism Center™ (CAC) designation at all of its locations in California, Florida, and New Jersey. To earn this certification, our Parks ensured that 80% of their guest-facing staff underwent comprehensive, evidence-based training that includes input from autistic individuals.

Additionally, the International Board of Credentialing and Continuing Education Standards (IBCCES) conducted assessments of the attractions at each park to provide recommendations and sensory guides to improve guest experience.

IBCCES Sensory Guides

The IBCCES Sensory Guides provide insight on how a child with sensory processing issues may be affected by each sense for rides and attractions. These guides can be reviewed for our location using the link below, or you can ask a park manager for more information at your local park.

Park Sensory Guides Coming Soon

Review Park Sensory Guides:

Pool Access

Big Kahunas Indoor and Outdoor Waterpark has ease-of-access entry to a number of our attractions for guests with disabilities or guests who require a more convenient entry.

THE FOLLOWING ATTRACTIONS HAVE ZERO DEPTH ENTRY:

THE FOLLOWING ATTRACTIONS HAVE TRANSFER LIFT CHAIR ACCESS:

Silhouette of Guest in Wheelchair

WheelChairs

While Big Kahuna’s doesn’t have wheelchairs available for rent at the park, guests may use their own wheelchair or Electronically Controlled Vehicles (ECV). 
 
If any assistance is needed maneuvering throughout the indoor and outdoor park, guests should ask the nearest staff member to contact a manager.
 

Service Animals

Trained Service Animals are Welcome at Big Kahuna’s 

What is a Service Animal?

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include:

Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals.

Owner/Handler Responsibilities

service dog next to a wheelchair

The owner/handler is responsible for the control, care, supervision and behavior of the animal. The animal shall always be under the control of its handler. The animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether with the service animal, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means).

Any animal that behaves in an unsafe, uncontrolled or unacceptable way is not permitted on the premises.

Examples of unacceptable behavior include uncontrolled barking, jumping on other people, or running away from the handler. An animal that poses a direct risk or threat to the health or safety of others is not permitted on the premises. The animal must be healthy and vaccinated in accordance with applicable laws. The animal must be housebroken.

Is a Service Animal the same as an Emotional Support Animal?

Emotional support animals, comfort animals, and therapy dogs are not service animals. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals. While emotional support animals or comfort animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals. These support animals provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias, but do not have special training to perform tasks that assist people with disabilities.

Rides & Attractions

Animals are not permitted on rides or in the water attractions. Our rides are not equipped or designed for accessibility to or safe ridership or use by animals. While a handler rides a ride or is in a water attraction, or is otherwise not available for the control, care, supervision and behavior of the animal, they must have another member of the handler’s party assume control, care, supervision and behavior of the animal.

Service Animal Relief Areas

Service Animal “Relief Areas” are located outside the park in the grassy areas. Owners are responsible for disposing of their animal’s waste.

Animal Policy

Sorry, no pets allowed in the park. Only Service Animals.

We may ask for the removal from the premises of any animal:

  • That is not housebroken
  • Whose handler does not take effective action to control it
  • That behaves in an unsafe, uncontrolled, or unacceptable way
  • That is not healthy and vaccinated in accordance with aplicable laws
  • That poses a direct risk or threat to the health or safety of others

Personal Attendant

The Personal Care Attendant (PCA) program is designed to accommodate guests with disabilities who are in need of support services such as personal hygiene, eating, toileting, transferring, safe movement, maintaining continence and/or medication management, in order to participate in the Park’s goods, services and attractions.

The PCA’s attendance is required to enable the guest to participate in the Park’s goods, services and attractions. The PCA is not a guest and shall not participate in any of the Park’s goods, services or attractions separate and apart from their client. The PCA receives compensation for the PCA’s services, and the PCA is professionally licensed as a home health aide. If the Park discovers that the guest or the PCA has misrepresented the purpose of the PCA or that the PCA has acted as a patron of the Park as opposed to a PCA, the PCA and the guest will be expelled from the Park and may be barred from future entry.

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