Guest Experience
Contact US
Whether you’re asking about a cabana reservation, planning a private event, following up on a recent visit, or tracking down a refund — we’ve got you covered. Our Guest Experience team is here to make sure every Big Kahuna’s visit goes exactly the way you want it to.
Get Customer Support, Your Way
Search our Help Center
Instant answers to the questions we hear most: cabana reservations, event bookings, refunds, promo codes, Groupon, gift cards, season passes, and more. Available 24/7.
Submit a Request Online
Need to share details about a recent visit, request a refund, or follow up on a booking? Submit a request and our Guest Experience team will review your details and follow up with a resolution.
Fill out this request for Lost & Found items:
Call for Assistance
Prefer to talk to someone? Call our Guest Experience team — we’ll pick up and sort it out. Reservations, feedback, or anything in between.
Guest Experience:
Availability: Mon–Sat 9AM–9PM · Sun 10AM–7PM ET
Visit us in
Destin, FL
-
1007 US Highway 98 East
Destin, Florida 32541 - (850) 837-8319
Embark on a sun-soaked adventure at Big Kahuna’s Water and Adventure Park in the breathtaking city of Destin, Florida! Nestled among the white, sandy beaches of the Florida Panhandle, our Destin location is your gateway to a world of aquatic excitement and family-friendly thrills.
Beyond the park, explore the charm of Destin – a city renowned for its Gulf of Mexico beaches, golf courses, and the iconic Destin Harbor Boardwalk. Nature trails in Henderson Beach State Park offer a tranquil escape, while the west welcomes you to the towering slides, waterfalls, and pools of Big Kahuna’s water park.