Frequently Asked Questions
Know Before
You Go
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- General FAQ
- Cashless FAQ
General FAQ
Can I leave the park and come back later?
Yes, visitors can exit and re-enter the waterpark. At the time of exit, your hand will be stamped and this will allow you to enter and exit the park all day long.
Am I allowed to bring my own food or beverages into the park?
No outside food or beverage is permitted inside the parks. Coolers are not permitted to be brought into the park.
- Guests with special dietary needs or medical restrictions will be required to return to their vehicles to consume their specific food items. Coolers are not permitted to be brought into the park. Reentry to the park is allowed.
- Guests are not permitted to bring in factory- sealed water bottles. Guests are welcome to bring in empty water bottles/cups to fill at our designated filling stations within the park.
I have food allergies and a medical need to bring my own food?
Guests with food sensitivities or life-threatening allergies may bring outside food into Big Kahuna’s Waterpark only if their dietary restrictions prevent them from consuming the available menu options.
In such cases, the food must be individually packed for the single person and limited to the individual with the allergy.
What is your refund policy on daily tickets and season passes?
Admission tickets and Season Passes become non-refundable for any reason once the transaction is complete, whether it’s at the Front Gate, online through our website, or other retail outlets.
This policy applies even in the event of weather-related occurrences. We advise guests to check local weather conditions before planning their visit.
Unprocessed Season Passes, which are still in e-ticket or voucher form and have not been exchanged for a season pass card, may be transferred to another individual.
Please note that all unused day tickets expire on the last day of the season. Season Passes, whether processed or unprocessed, will lose their value on on the last day of the season, unless you choose to renew your Season Pass for the following season.
Is parking at Big Kahuna's free?
Big Kahuna’s offers multiple parking options, including Standard and VIP parking.
You can view current parking pricing here.
- Elite Season Passholders enjoy free VIP Parking all season long!
- Platinum Season Passholders get free Standard parking all season long!
- Bus parking is FREE for schools and reserved groups.
What is the dress code for appropriate attire at the park?
In alignment with our commitment to maintaining a family-friendly atmosphere, Big Kahuna’s Waterpark enforces guidelines regarding appropriate attire to ensure a comfortable and safe experience for all guests. These rules include the following, which may be supplemented as necessary by the Park:
- Suitable swimwear is required for water rides and play structures. Swimwear must be lined and non-transparent at all times. Revealing swimwear, thong or t-back swimwear bottoms, and visible undergarments are not permitted.
- Cotton t-shirts, footwear, denim swimwear, and swimwear with hard metal objects are prohibited on body contact slides. Fins and snorkels are also not allowed.
- For safety and to prevent damage to rides and attractions, the Park prohibits the wearing of cut-off jeans, denim shorts, clothing or swimwear with metal rivets or spikes, metal fasteners or buckles, and belts. Additionally, shoes of any kind are not permitted on water slides or tube rides.
- To minimize potential hazards to riders, other guests, and property, the Park prohibits certain types of jewelry. This includes bulky, protruding, or dangling jewelry such as large hoop earrings, long necklaces, bulky rings, and piercings that could catch or snag on equipment.
These guidelines are implemented to ensure a safe and enjoyable experience for everyone at Shipwreck Island Waterpark.
Are lockers available for rent at the waterpark?
Yes, lockers are available for rent inside the park. There are two locker size options available.
All-day lockers can be rented at the Locker Kiosks located across from the changing rooms on the entry walkway, across from Honolulu Halfpipe and at Bombs Away Bay.
Is smoking permitted inside the waterpark?
Big Kahuna’s is a smoke-free waterpark. Smoking of any kind (including cigarettes, e-cigarettes, vaporizers or cigars, vaping) is not permitted anywhere on Big Kahuna’s property.
What is the policy of alcoholic beverages in the park?
Alcoholic beverages brought from outside are not permitted within Big Kahuna’s Waterpark. Guests must be at least 21 years old to purchase, possess, or consume alcoholic beverages on the premises. A valid state-issued identification or driver’s license is required for each individual purchasing, possessing, or consuming alcoholic beverages.
Alcoholic beverages purchased within the park must be consumed within the park boundaries and cannot be taken outside the premises under any circumstances. Guests purchasing alcoholic beverages will receive a 21+ wristband indicating that they are of legal drinking age and have been verified as not being over-served.For safety reasons, alcoholic beverages are not allowed in ride queues.
What is the park's policy for unaccompanied minors?
Children under age 12 must be accompanied by a responsible adult at all times. Parents and guardians are responsible for making decisions about which attractions are suitable for minors based on the child’s swim level.
Adults are not permitted to hold small children while riding attractions.
We strongly recommend that all minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.
Are life jackets available at the waterpark?
Yes, Life Jackets are available for free in the waterpark.
United States Coast Guard-approved life jackets and “Puddles” floating devices are allowed and provided complimentary on a first-come, first-served basis. These regulations are in place to ensure a safe and enjoyable experience for everyone at Big Kahuna’s Waterpark.
What items are prohibited from coming in at bag check?
For the safety and comfort of all our guests, Big Kahuna’s Waterpark has established guidelines regarding items permitted within the park premises. Prohibited items include alcoholic beverages, illegal drugs or paraphernalia, weapons of any kind (including concealed firearms and knives), glass containers, tents, lawn umbrellas, and snorkel goggles with nose covers.
Additionally, outside food or beverages, coolers, inflatable pool toys, water guns, banners, boards, umbrellas, flags, megaphones, and attire deemed offensive or inappropriate are not allowed. However, guests are welcome to bring small personal snacks for medical needs, baby food, and formula. Water (limited to one per guest) and empty, reusable water bottles are permitted. These regulations are in place to ensure a safe and enjoyable experience for everyone at Big Kahuna’s Waterpark.
Can I wear water shoes?
Water shoes are allowed to be worn around the park as the pavement can get hot. We encourage you to protect your feet. They may NOT be worn on some rides as water shoes can cause unwanted friction on the slide that could result in injury to the rider. Please do as the lifeguards ask. Water shoes ARE allowed to be worn in pools.
Do you radio for someone, if they are lost?
Sorry, we do not page for individuals. We recommend you designate the large flagpole as a meeting place if someone gets separated. Our staff has been well trained on how to re-unite children with their families or chaperones
Do you have height restrictions on any rides?
Yes, please visit the Attractions page to see height restrictions by attraction.
Where is the lost and found at the park?
Please fill out this form for lost and found items, or visit Customer Service at the park.
Lost and Found Form >
Cashless FAQ
Why is the park going cashless?
The park has switched to a fully cashless system to provide a better, safer, and faster experience for our guests. Big Kahunas now accepts electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay only. Cashless transactions allow our food and retail lines to move much quicker, getting you back to the fun faster! It also provides a more secure environment for our staff and eliminates the hassle of carrying wet cash or losing coins in the park.
How can I pay for admission, food, and souvenirs?
Big Kahunas is a cashless park. We accept Visa, Mastercard, Discover, and American Express cards at the entrance ticket booths, gift shop, and all food locations. Admission tickets and season passes are also available for purchase online. Guests with cash will have free access to multiple easy-to-use Cash to Card kiosks conveniently located throughout Big Kahunas.
Why is the property now cashless?
Going cashless will make transactions faster and safer, while cutting down on wait times.
Is everywhere on the property and/or in the park cashless?
Yes, the entire property is now cashless. There are multiple free-to-use kiosks throughout the property.
Where can I convert cash to a prepaid card?
We have several locations throughout the park where you can convert your cash
- Retail Shop
- Right outside the main entrance
How does the Cash to Card Kiosk work?
The kiosk works like a reverse ATM. Simply insert your cash, follow the on-screen instructions, and a prepaid card will be issued instantly with your funds loaded and ready to use.
How do I check the balance on my prepaid card?
There are several ways to check your balance. First, you can swipe the card and see the balance at any cash to card “ready credit” kiosk at Big Kahunas. You can also call the number listed on the back of the card.
What do I do if the kiosk takes my money but does not provide a card?
First, please be sure to take the receipt issued during your transaction at the Cash to Card Kiosk. This will list the amount of cash you deposited. Then, find the nearest associate; they will contact a supervisor to assist you. Guest Relations can help as well; they can be found near the front entrance. An associate will work with the card provider to resolve the error as quickly as possible, so you can get back to fun!
What if I overdraw/don't have enough money on the card for my purchase?
There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.
Can I add additional cash to my prepaid card?
Prepaid cards cannot be reloaded. Instead, get a new prepaid card free of charge at a nearby cash to card kiosk.
Where can I use the prepaid card?
The card can be used anywhere payments are made throughout Big Kahunas. Outside of the park, it can be used at any location that accepts credit or debit cards.
Is my information safe at the kiosk?
The only piece of information we will ask for is your mobile phone number. This number is simply used to link you to your new prepaid card so that the card customer support team can assist you if your card is ever lost, stolen, or if you need help with your balance.
Is there a fee to use the cash to card kiosks and prepaid cards?
The cash to card kiosks are free to use; there is no fee to load cash onto the prepaid card. If the card is used regularly, there is no recurring fee. After 92 consecutive days of no transaction activity, however, a $3.95 fee will be charged each month.
What forms of payment are accepted at the Cash to Card Kiosks?
Cash to Card Kiosks accept cash in the form of bills only. Coins are not accepted.
How do I load my cash onto a prepaid card?
Big Kahunas guests can transfer anywhere from $1 to $500 onto a prepaid card at several kiosks located throughout the park. This transfer process is free, and the card can be used throughout the park and any outside locations where credit or debit cards are accepted.
What forms of payment are accepted at the Cash to Card Kiosks?
Cash to Card Kiosks accept cash in the form of bills only. Coins are not accepted.
Do the kiosks accept coins?
No, kiosks accept paper currency only and do not accept coins.
Can I transfer my balance to another prepaid card?
Balances cannot be transferred between prepaid cards. If you need assistance, please call the customer service number on the card.
Can I use multiple forms of payment for one transaction?
Some locations may allow split payments using multiple forms of payment. Please check with the cashier at the time of purchase.
Should I keep my receipt after using a kiosk?
Yes, guests are encouraged to keep their receipt in case there are any issues with the transaction or if assistance is needed.
What should I do if I experience an issue with a kiosk?
If you experience an issue, please keep your receipt and visit Guest Services immediately so a team member can assist you.
Why are you no longer accepting cash for payment?
By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, Big Kahunas will provide a faster, safer, and more guest-friendly experience. Staff will spend less time handling cash and more time serving guests, reducing our reliance on this less secure method of payment.
What if I don't have enough money on the card for a purchase?
There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.
What happens if I lose my prepaid card?
From the ready credit website: “if you believe your ReadyCARD® has been lost or stolen or that someone has accessed or may access money from your ReadyCARD without your permission, call us immediately at 1-800-506-0630.
When you call, please have the following information available:
Your card account number if you purchased a ReadyCARD, or the cardholder information for the lost ReadyCARD – (NAME, ADDRESS, PHONE NUMBER, DATE OF BIRTH AND GOVERNMENT ISSUED IDENTIFICATION NUMBER)